Orillia Hawks Tournament Update

Due to our division cancellation, EventConnect will be offering refunds for all hotel service fees for people who will be cancelling their rooms. Some of the hotel's cancellation policies are coming up so all teams that need to cancel their rooms please do so before Dec 12th at 7pm EST. You can cancel your room by following the below steps;

 

Your reservation can be cancelled through your EventConnect account. To cancel your reservation, please follow the instructions outlined below: 

 1. Through your EventConnect confirmation email click 'View Reservation' to open up the details of your booking

2. Scroll down to the bottom of your reservation details page and select 'Cancel Reservation'

3. Enter a reason for cancellation and select 'Cancel Reservation' again

 Once the cancellation has been made - you will receive an email confirming the cancellation.

 We have also provided a link to our Knowledge Base for further explanation of how to navigate the site:

https://eventconnect.zendesk.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwiChMyNJQE6D2FjY291bnRfaWRpA0YdozoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJraHR0cHM6Ly9ldmVudGNvbm5lY3QuemVuZGVzay5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMTI2MDgwNDQwODQ1MC1Ib3ctRG8tSS1DYW5jZWwtTXktSG90ZWwtUmVzZXJ2YXRpb24tBjsIVDoOc2VhcmNoX2lkSSIpNGUzZDQwMzMtM2RkOC00YWJkLWIxMTItNjU4ZGI1MWJhNGY3BjsIRjoJcmFua2kIOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSILY2hhbmdlBjsIVDoScmVzdWx0c19jb3VudGkL--fa1419fe1b4e79565c74ba1551e05bae71e14e04

 If you are having issues, please ensure you are using Google Chrome Web Browser. Chrome is the most up-to-date and compatible browser for our system.

Should you have any further questions, please reach out to support@eventconnect.io. They are available Monday - Friday, 9:30am - 8pm, EST.

Once all rooms have been cancelled by Dec 12th, EventConnect will begin processing all refunds on Dec 14th. It will take 5 -10 business days to process.